Terms of Service

Effective October 23, 2026. Proofbin is a product of ConnectArt Media Agency LLC, a limited liability company registered in Florida, United States.

This is the agreement between you and ConnectArt Media Agency LLC for the use of Proofbin. Opening an account means you accept it. It is written to be read, so where a plain sentence says the same thing as a paragraph of legal language, we used the plain sentence.

Who can open an account

You have to be at least 18 years old. If you are opening the account for a company, you are saying you are allowed to agree to this on its behalf.

You are responsible for what happens under your account, including what the people you invite into your workspace do with it. Keep your password to yourself, and tell us if you think somebody else has it.

Your work stays yours

Everything you upload is yours and stays yours. Video, photos, attachments, comments, all of it. Nothing in this agreement transfers any ownership of it to us, and no plan, no upgrade and no lapse in payment changes that.

What you give us is narrow and only what the service physically requires: permission to store your files, to make the copies playback needs, to generate thumbnails, captions and transcripts from them, to serve them to the people you invited or sent a link to, and to copy them to a backup destination you connected. Nothing else. We do not publish your work, we do not show it to anyone you did not send it to, and we do not use it to train anything.

You are telling us you have the right to upload what you upload. If a client owns the footage, the arrangement between you and that client is yours to sort out, not ours.

What you cannot upload

Material you have no right to. Material that is illegal where you are or where we are. Anything built to break the service or to get into somebody else's workspace. We do not read your files looking for problems, but if something is reported to us and it clearly falls in here, we take it down.

Comments, messages and reporting

There is zero tolerance for objectionable or abusive content. That means no harassment, no threats, no hate, no sexual content aimed at anyone, and nothing meant to demean the person on the other side. It applies to every comment and every message, from anyone, including clients commenting through a review link.

Inside the app you can report any comment or message, and you can block the person who wrote it. Blocking hides what they write from you, and they are not told. We review every report within 24 hours. If it breaks these rules, we remove the content, and we may remove the person who posted it from Proofbin.

Publishing to YouTube

Proofbin publishes to YouTube through YouTube API Services. By connecting a YouTube channel or using any of the YouTube features in Proofbin, you agree to be bound by the YouTube Terms of Service. Google handles its side of that data under the Google Privacy Policy, and what we do with it is on our privacy page.

You are telling us you are allowed to publish to every channel you connect, including a channel that belongs to your client. We only publish what someone in your workspace scheduled. Whoever owns a channel can take our access away at any time from their Google security settings, and the owner of the workspace can disconnect it from inside Proofbin.

Copyright and takedown notices

Proofbin stores material that the people who use it upload. If you believe something here infringes a copyright you own or represent, send a notice to our designated agent. We act on notices that include what the law asks for:

• Your physical or electronic signature.
• The work you say was copied, or a list if there are several.
• The material you want removed and enough information for us to find it, such as the link you were given.
• Your name, address, phone number and email.
• A statement that you believe in good faith the use is not authorized by the owner, its agent or the law.
• A statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorized to act for the owner.

Designated agent

Ernesto Perez, ConnectArt Media Agency LLC
949 SW Sultan Drive
Port St. Lucie, FL 34953
United States
Phone: (772) 626-3445
Email: support@proofbin.com

If your material was taken down

If you believe it was removed by mistake or misidentified, send a counter notice to the same agent with your signature, the material and where it was before removal, a statement under penalty of perjury that you believe in good faith it was removed by mistake, your name, address and phone number, and your consent to the jurisdiction of the federal court for your district (or, outside the United States, any district where we can be found). We forward it to the person who sent the notice and may put the material back after 10 to 14 business days unless they tell us they have gone to court.

People who do it again

We close the accounts of people who repeatedly upload material that infringes someone else's copyright.

Plans and what they cost

• Free trial. $0 for 7 days (30 days for workspaces created before October 1, 2026), with one hour of video and 20 GB. Enough to try the product properly with real work in it. The first 100 workspaces ever created keep the Free trialafter the trial, with the same one hour and 20 GB, and that is decided once and does not change later. For everyone else, when the trial ends nothing is deleted: you and your clients can still view and download everything, and new uploads are paused until you choose a paid plan.
• Proofbin. $14.99 a month. Up to 10 hours of video and up to 200 GB stored. Unlimited people.
• Proofbin Studio. $29.99 a month minimum. No cap on volume. Each hour past what the minimum covers is $1.52. You pay the minimum or your usage, whichever is larger, never both.

Seats are free on every paid plan. Adding a person to your workspace has never cost anything and it is not going to start.

Plans bought in the iPhone app

A plan bought inside the Proofbin iPhone app is billed by Apple to your Apple ID, not by us. It renews every month until you cancel it in Settings on the iPhone, under your name and then Subscriptions. Refunds for those purchases are handled by Apple. Proofbin Studio bought through Apple stops at 20 hours and 500 GB, and there is no charge for going over, because Apple has no way to bill for extra hours. If you need more than that, write to support@proofbin.com.

How an hour is counted

A standard hour is 20 GB. Most delivered video lands well under that. Heavier material counts as more than one hour per hour of running time, in proportion to what it weighs, because a heavy hour costs more to keep than a light one and pretending otherwise would just mean charging everybody for the heaviest customer.

What you are billed for is what is stored right now, not what passed through during the month. Delete something and it stops counting from then on. The current number is always visible inside the product, so the invoice should never be the first time you see it.

We can change prices. If we do, we tell the account by email at least thirty days before it applies to you, and the change never applies to a period you already paid for.

Billing and cancellation

Paid plans bill every month in advance. You can cancel at any time from inside the product, and it takes effect at the end of the period you already paid for. You keep working normally until then.

We do not give refunds. The reasons and the one exception are on the refunds page.

If a payment fails we will tell you and try again before anything is limited. We do not lock an account over a card that expired without writing to you first.

Your material after you leave

When a free trial ends, nothing is deleted and nothing is charged; the workspace stays viewable and uploads resume when you choose a plan. When a paid period ends without a renewal, your material stays reachable for 30 days so you can download it. We email the account before that window closes. After it closes, we may delete everything in the account, and that does not come back.

If you need longer than 30 days, ask. It is a conversation, not a form.

Deletion that happens on its own

A workspace can be set to release space automatically once a cut is confirmed to be sitting in a backup destination you connected. It is off unless the owner of the workspace switches it on. When it does run, it removes the streaming copy of a cut and never the master, it erases no records, and the cut can be rebuilt with a button. If the copy cannot be verified, nothing is deleted and the reason is written into that cut's history.

The full description is on the privacy page. You are agreeing to it here because it is the one thing in the product that deletes something without a person pressing anything.

What we promise about uptime, and what we do not

We run this carefully and we use it ourselves every working day, which is the strongest thing we can honestly say. We do not offer a guaranteed uptime number and we are not going to pretend to.

The service is provided as it is. We do not warrant that it will be uninterrupted or free of errors.

Keep your own copy of your work. That is not us dodging responsibility, it is the same advice we would give about any single place a file lives. The product has a backup destination feature for exactly this reason and we would rather you used it.

Limit on what we owe

If something goes wrong and we owe you money for it, the most we owe is what you paid us in the twelve months before it happened. We are not liable for lost profit, lost business, or lost data beyond that.

Some places do not allow limits like that. Where that is the case, this section applies as far as the law allows and no further.

Suspending or closing an account

We can suspend or close an account that is not paying, that is breaking the rules above, or that is being used to harm someone. Except where the problem is urgent, we tell you what is wrong and give you a chance to fix it first. If we close an account for a reason that is not your fault, you get your material and the unused part of what you paid.

Changes to these terms

If we change something that matters, we email the account at least thirty days before it takes effect. Carrying on using the product after that means you accept the new version. If you do not, cancel, and the refunds page says what happens.

Which law applies

This agreement is governed by the laws of the State of Florida, United States, without regard to its rules on conflict of laws. Anything that cannot be sorted out between us goes to the state or federal courts sitting in St. Lucie County, Florida, and we both agree to that.

The rest

If one part of this is unenforceable, the rest still stands. Not enforcing something once does not mean giving it up. You cannot transfer this agreement to someone else without asking us. We can transfer it if the business is sold, and we would tell you.

This page, plus the privacy page and the refunds page, is the whole agreement between us about Proofbin.