Refunds and cancellation

Effective September 10, 2026. Proofbin is a product of ConnectArt Media Agency LLC, a limited liability company registered in Florida, United States.

Short version: we do not give refunds. You can cancel whenever you want, and you keep using Proofbin normally until the end of the period you already paid for. Nothing is cut off the moment you cancel.

How to cancel

Cancel from inside the product, on your account screen. It takes effect at the end of the current billing period. You will not be charged again, and everything keeps working until that date.

If you cannot find it or something is not working, write to support@proofbin.com from the address on the account and we will cancel it for you.

Why there are no refunds

This is not a policy we picked to be difficult. The cost of a month of Proofbin is mostly the cost of holding your video for that month, and that has already been spent by the time anybody asks for the month back. Refunding it would mean the customers who stay are paying for the months of the customers who leave.

The trade we made instead is that cancelling is instant, takes no phone call, and costs you nothing: you keep the time you paid for. There is a Free plan so nobody has to pay to find out whether the product works for them, and there is no annual commitment anywhere, so the most you can ever be out is one month.

The one exception

If we billed you for something wrong, we fix it. A charge after you cancelled, a duplicate charge, a plan you were moved to without agreeing to it, an amount that does not match what the product told you. Write to us within sixty days of the charge and we refund it. That is not a goodwill gesture, it is a mistake being corrected.

Free trials and free plans

The Free plan does not become a paid plan on its own. Nothing starts charging you unless you enter a card and choose a paid plan yourself.

Getting your work out

Cancelling does not delete anything that day. Your material stays reachable for 30 days after the end of the period you paid for, and we email the account before that window closes. Cuts, photos and attachments can be downloaded from inside the portal, one at a time or several at once.

If you need more than 30 days, ask us. It is a conversation, not a form.

After the window closes we may delete everything in the account, and that does not come back. If you want it gone sooner than that, tell us and we will delete it.

Chargebacks

If something looks wrong on your bill, write to us first. We answer, and a real mistake gets refunded under the section above. Going straight to your bank means the account gets suspended while the bank works, which helps nobody and slows down the fix.

If we close your account

If we close an account for a reason that is not your fault, you get your material and the unused part of what you paid. If it is closed because the rules on the terms page were broken, that is not refunded.